Refund policy
At Calmorane, we want you to have a clear and straightforward shopping experience. This Return & Refund Policy explains our return eligibility, return procedures, refund process, return shipping responsibilities, and other important information for purchases made through our website.
1. 30-Day Return Policy
Calmorane offers a 30-day return policy. You may request a return within 30 calendar days from the date your order is delivered.
To be eligible for a standard return, the item should be in its original condition, with all included accessories, components, and packaging reasonably preserved. Proof of purchase, such as your order number or order confirmation, is required to help us verify the transaction.
Items that show damage caused by misuse, unauthorized modification, or handling beyond what is reasonably necessary to inspect the product may not qualify for a standard change-of-mind return.
These standard return conditions do not eliminate your ability to contact us about an item that arrives damaged, defective, incorrect, or materially different from what was ordered. Such cases will be reviewed separately.
2. How to Start a Return
To request a return, please email hello@calmorane.com within the 30-day return period.
Please include the following information:
- Your order number.
- The email address used to place the order.
- The reason for your return request.
- Relevant product photographs.
Our customer support team will review your request and provide return authorization and applicable return instructions, including where and how to send the package.
Please contact us before sending any item back. Unauthorized returns may be delayed or difficult to identify and process.
3. Return Method
Returns are accepted by mail only. Please follow the return instructions provided by our customer support team.
We recommend using a trackable shipping service and retaining your shipping receipt until the return has been completed.
4. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
Customer Responsibility
For eligible returns due to a change of mind, personal preference, or another reason unrelated to an error or product issue attributable to Calmorane, the customer is responsible for the return shipping cost.
Calmorane's Responsibility
If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and arrange an appropriate return shipping solution, such as a prepaid return shipping label.
5. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact hello@calmorane.com as soon as reasonably possible.
To help us assess the issue, please provide your order number, a description of the problem, and photographs of the product or packaging.
After reviewing the circumstances, we will work with you to determine an appropriate resolution, which may include a replacement, refund, or another suitable solution, subject to applicable law.
6. Non-Returnable Items
Some items may not be eligible for standard returns, as disclosed before purchase. These may include:
- Items clearly identified as final sale or non-returnable before purchase.
- Items damaged after delivery through misuse, unauthorized modification, or handling beyond what is reasonably necessary to inspect the product.
These exclusions do not override any rights you may have under applicable law or prevent you from contacting us about an item that arrived defective, damaged, incorrect, or materially different from what was ordered.
7. Exchanges
Calmorane does not currently offer direct exchanges. If you would like a different product or option, you may request a return for an eligible item and place a new order separately.
If you received a damaged, defective, or incorrect item, please contact us so we can review the issue and determine an appropriate resolution.
8. Refunds
Once your returned item has been received, we will review its condition and determine whether the return qualifies for a refund under this policy.
Return processing generally takes 1–3 business days after the returned item is received, although additional time may be required if further review is necessary.
If your refund is approved, it will be issued to the original payment method, subject to the applicable payment provider's procedures.
After a refund is issued, your bank, card issuer, or other applicable payment provider may require additional processing time before the funds appear in your account. Calmorane does not guarantee a specific bank posting date.
9. Original Shipping Charges
Standard shipping within the United States is free. If you paid an applicable shipping charge for an order, the original shipping charge is generally non-refundable for a standard change-of-mind return, except where otherwise required by applicable law or where the return results from an error attributable to Calmorane.
10. Restocking Fee
Calmorane does not charge a restocking fee for eligible returns.
11. Return Address and Authorization
All returns must be authorized before being sent. Please contact hello@calmorane.com to receive the applicable return instructions and confirm the correct return destination.
Do not send a return package to our business address without first receiving return authorization and instructions. The business address is provided below for contact and identification purposes and should not be treated as an automatically authorized return destination.
Business Address
2900 W WALNUT ST, GARLAND, TX 75042, United States
Please include your order number or the return authorization reference with your package as instructed by our customer support team.
12. Contact Information
If you have questions about returns, refunds, damaged items, or exchanges, please contact Calmorane using the information below.
Store Name
Calmorane
Website
https://www.calmorane.com/
Email
hello@calmorane.com
Phone
+1 972-487-7838
Business Address
2900 W WALNUT ST, GARLAND, TX 75042, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CT
Saturday – Sunday: Closed
Last Updated: October 21, 2026
- Choosing a selection results in a full page refresh.